Regional Operations Manager, Senior Living & Healthcare
Job No:
297759
Location:
Remote with travel across Greater Vancouver, Victoria, and Kelowna, B.C.
- Manage multi-site hospitality operations that directly enhance the lives of seniors across British Columbia
- Earn $90K–$105K/yr plus 7% RRSP matching, extended health and dental, and four weeks of vacation
- Join a mission-driven organization where your leadership helps shape exceptional resident experiences and a values-based culture
About Baptist Housing Society
Baptist Housing Society is a leading not-for-profit organization that has been enriching the lives of seniors across British Columbia since 1964. With 22 senior living communities located throughout the Lower Mainland, Victoria, and the Interior, we are proud to provide compassionate care and exceptional hospitality services that support our residents in living well.
Our model is rooted in servant leadership and guided by strong Christian values, prioritizing dignity, respect, and meaningful connection in every aspect of care. We partner with top-tier service providers to deliver quality dining, housekeeping, and wellness services that exceed industry standards.
What sets Baptist Housing apart is our unwavering commitment to creating vibrant communities where seniors feel valued, supported, and at home. Our culture is warm, collaborative, and purpose-driven, making this not just a place to work, but a place to grow, lead, and make a difference.
For more information, please visit our website: baptisthousing.org/
About the Opportunity
Baptist Housing is looking for a full-time Regional Operations Manager, Senior Living & Healthcare based remotely in Vancouver, BC, with travel required to our sites across Greater Vancouver, Kelowna, and Victoria.
Reporting to the Director of Operations, this role is responsible for overseeing the performance and consistency of hospitality services—primarily dining and housekeeping—delivered by our external service provider across multiple senior living communities.
More specifically, your responsibilities include but are not limited to:
- Monitoring and optimizing budgets, forecasts, and cost controls to ensure financial efficiency
- Conducting regular site visits to assess service quality and implement improvements
- Collaborating with vendor leadership to align services with Baptist Housing’s mission and standards
- Leading audits and performance reviews to ensure compliance with industry and regulatory requirements
- Identifying areas for operational improvement and implementing strategic initiatives
- Supporting on-site hospitality managers and administrators to resolve operational challenges
- Coaching and mentoring site-level teams to foster a culture of service excellence and continuous improvement
- Building strong cross-functional relationships with internal stakeholders and site leaders
- Maintaining regular communication with the vendor’s regional operations team to ensure accountability and service consistency
- Championing a values-driven approach to hospitality that centres on dignity and resident satisfaction
- Traveling regularly to communities across BC for hands-on leadership and support
About You
Strong financial acumen is also required, including experience with budgeting, forecasting, cost controls, and labor optimization.
The following background and skills will be especially valued:
- Experience overseeing dining and housekeeping services across multiple communities or facilities
- Background in senior living, long-term care, healthcare support services, or university residence operations
- Familiarity with vendor contract management, service-level agreements (SLAs), and compliance audits
- CSNM certification or post-secondary education in business, nutrition management, hospitality operations, or a related field
- Willingness and ability to travel regularly within BC to support site teams
About the Benefits
Compensation, based on skills and experience, is a competitive annual salary of $90K–$105K, and a host of excellent benefits including:
- Employer-paid extended health, dental, and vision coverage
- 4 weeks of paid vacation
- 7% RRSP matching contributions
- Professional development support
- Travel expenses covered for site visits across BC
- Flexible, remote work environment with regional travel
- Team appreciation events, BBQs, and social activities
- A mission-driven, values-based culture within a respected not-for-profit organization
If you share our values and have the skills necessary to bring success to the role, then we invite you to apply today!